Shipping Policy

• Orders are fulfilled to the continental US only and in all states except Alabama, Alaska, Arkansas, Hawaii, Oklahoma, Massachusetts, Michigan, Mississippi, Pennsylvania, and Utah.

• Please note we cannot ship to a PO Box.

• Standard shipping is 5-7 business days. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.

• Who will ship my product?

  Orders containing alcohol are fulfilled by licensed 3rd party retailers in the Accelpay retail network. Retailers use a variety of fulfillment carriers including GLS and UPS.

REFUND POLICY

• Can I change my order? 

  

  Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.

• Can I return my order?

  

  Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.

• Can I cancel my order? 

  

  Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.

• Can I get a refund? 

  

  We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.

• What happens if my order arrives damaged? 

  

  If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 5 business days.