Shipping & Refund Policy

Shipping Policy

  • Orders are fulfilled to the continental US only and in all states except Alabama, Alaska, Arkansas, Hawaii, Oklahoma, Massachusetts, Michigan, Mississippi, Pennsylvania, and Utah.

  • Please note we cannot ship to a PO Box.

  • Standard shipping is 5-7 business days. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.

  • Who will ship my product?

    Orders containing alcohol are fulfilled by licensed 3rd party retailers in the Accelpay retail network. Retailers use a variety of fulfillment carriers including GLS and UPS.


  • Can I change my order? 


    Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email before the order ships.

  • Can I return my order?


    Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email and we will make it right.

  • Can I cancel my order? 


    Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to

  • Can I get a refund? 


    We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to

  • What happens if my order arrives damaged? 


    If your order arrives damaged, our team will work to make it right! Send us an email with a photo of the damaged order and we will coordinate a reshipment within 5 business days.

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