Shipping & Refund Policy
Orders are fulfilled to the continental US only and in all states except Alabama, Alaska, Arkansas, Hawaii, Oklahoma, Massachusetts, Michigan, Mississippi, Pennsylvania, and Utah.
Please note we cannot ship to a PO Box.
Standard shipping is 5-7 business days. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.
Who will ship my product?
Orders containing alcohol are fulfilled by licensed 3rd party retailers in the Accelpay retail network. Retailers use a variety of fulfillment carriers including GLS and UPS.
Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email email@example.com before the order ships.
Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email firstname.lastname@example.org and we will make it right.
Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to email@example.com.
Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to firstname.lastname@example.org.
What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email email@example.com with a photo of the damaged order and we will coordinate a reshipment within 5 business days.